Burnaby library launches curbside pickup program

Have you missed your local library? Well, they’re back – sort of.

No, you can’t go inside the libraries, but the Burnaby Public Library has developed its own curbside pickup program, following the lead of other libraries in the region.

All four libraries are participating in the program, which launched on June 1 and allows patrons to dig into their to-read list through a no-contact pickup with the library. Through this program, dubbed “paper bag pickup,” patrons will also be allowed to access the libraries’ music and movies.

“We know that access to library materials is so important to the well-being of our community,” said chief librarian Beth Davies in a news release. “Through paper bag pickup, we are pleased to provide a service that enables library users to remain connected and engaged during COVID-19.”

Here’s how to use the program:

  • Place a hold through the library’s online catalogue using your library card number and PIN
  • Select pickup location
  • The library will notify you when your order is ready
  • Schedule pickup time and bring last four digits of your library card number to selected location
  • Follow on-site pickup instructions
  • Staff will bring your bagged items to a table

The service is available Monday to Saturday from 10 a.m. to 4 p.m., and it will run until libraries are able to resume regular operations, according to a city news release.

For those struggling to decide what book to pick or who haven’t used the library’s hold service, librarians will be available to help via phone call or email.

“Library staff can also put together a personalized bag of library items that can be picked up at your nearest Burnaby Public Library branch,” reads the city’s news release.

Library items can be returned in the usual fashion, through the branches’ dropboxes. The city recently cancelled its late fees, so patrons will not need to worry about late returns.

Physical distancing measures will be in place during the pickup of library items.

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