Condo Smarts: Operations plans keep damage costs down

Dear Tony: Our strata council is trying to cut corners on cost this year as we have experienced dramatic increases in our insurance costs. As an owner and council member, I am concerned that we are not meeting our basic operations requirements and exposing ourselves to even higher claims that might result in damages to strata lots and common property that in the end will simply cost us more. A recent decision to eliminate the landscape contractor resulted in a ground-floor flood last week, as the irrigation system was not being maintained through July, which was a routine part of the schedule maintenance and servicing.  The flood resulting from chronic leaking sprinkler head that was reported to council in early July was not addressed until an owner reported their patio filling with water. The damage to the strata lot was nothing more than a wet carpet, but as a strata council member, at what point do we the council and the corporation start to take on liability for bad business decisions? Council has basically taken the position that it will address problems as they arise.

Kyle J., White Rock  

As a property owner and council member, you have the legislated obligation under the Strata Property Act to maintain and repair common property and common assets.  Your owners also approved a budget including landscaping services, which is also a lawful instruction to implement the contracts wherever possible. Regardless of the size or type of a strata corporation, annual operations plans are the best method to ensure the obligations of inspection, maintenance and repairs are implemented. An operations plan will summarize the components and assets of your strata corporation, which can easily be converted from your deprecation report, and identify what level of service or inspection and maintenance are required as part of your annual operations, and what components or systems are managed on a long-term basis. 

If your strata corporation fails to maintain common property and common assets, and an owner suffers a loss, the owner is likely in a position to seek damages against the strata corporation either through the courts or the civil resolution tribunal. If you have failures relating to building systems or assets that result in insurance claims, your insurance provider is likely going to advise you of this risk, put you on notice of increased costs for claims or advise you of their inability to renew your insurance. Common areas of neglect for strata corporations are drainage and sanitary systems, roofing systems and electrical systems. Most items that are out of sight are often not a priority, but these key components often result in avoidable claims and damages, and a significant disruption to owners. Sanitary lines and drains for example, should be flushed professionally at least every three years if not more frequently. Likely due to the increased occupancy periods this year with the pandemic restrictions, there has also been an increase in sewer backups, but the most common attributable factor is simply aging building systems that are neglected. 

Sewer backup is one of the most severe problems, and accessing buildings during the lock down is a greater problem, as the plumbing contractor will require access to strata lots as well.

General inspection and maintenance of operational building components is the best method to prevent losses, claims, unnecessary damages and, in many cases, often extend the life of building components. Roofing systems cover 100% of our investments, yet most property owners undertake inspection or maintenance on an annual basis. A qualified inspector or roofer can identify deficiencies and damages that can be easily and quickly addressed to ensure good performance of the roofing system and extend the life of the roofing system if routine service is conducted. 

Routine maintenance of hot-water boilers will extend the life of the boilers and ensure they are performing at their best efficiency levels reducing energy consumption and cost. If your roof fails, this is now an emergency repair. Damages have been caused, the cost for after hours response is significant and the repair is short term rather than a co-ordinated approach to maintenance and renewals. The attitude of waiting until a component fails before we have to fix it is a false economy.

Create a schedule of all your building components and determine what services you require and the frequency of servicing. For more information on operations plans and samples, go to and view the webinar on operations plans.

Tony Gioventu is executive director of the Condominium Home Owners Association.

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