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Five-Star Concierge: Heather Crosby

Its one thing to be able to get a guest a last-minute table in a busy popular restaurant. Its another to get the chef to come out and ask how theyre enjoying themselves.
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Its one thing to be able to get a guest a last-minute table in a busy popular restaurant. Its another to get the chef to come out and ask how theyre enjoying themselves.

Rosewood Hotel Georgia concierge Heather Crosby gets the most personal satisfaction from exceeding expectations. We put the pieces of the puzzle together to make the impossible request possible. No request is too big or too small.

One small request that turned into a big challenge was fulfilling a celebrity guests demand that he only be served Coca-Cola from the small stubby bottles, which arent available in Canada.

I enlisted the concierge for Air Canada to have them fly me some from Europe via Montreal. The guest hada six-packon ice awaiting him upon check-in the next day.

What the world needs now is more concierges like her...