ICBC suspends all driver road tests for at least two weeks

The company sees about 7,500 road test across the province every week

In light of the COVID-19 pandemic, ICBC announced Tuesday that it is suspending all road tests until further notice.

All motorcycle, passenger and commercial road tests are cancelled for at least two weeks.

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“ICBC will reassess the situation in two weeks, taking into account public health recommendations and other operational considerations at that time,” the company said in a press release.

ICBC undertakes about 7,500 road tests a week across the province. Anyone scheduled to take a road test over the next week are being notified by ICBC that their appointment has been cancelled.

The insurance company said it will do its best to accommodate those impacted once ICBC returns to full operations.

Anyone with a scheduled road test is being encouraged to visit, or call 1-800-950-1498, for more information.

The Crown corporation also announced other precautionary measures it is taking during the COVID-19 pandemic.

At all ICBC offices:

  • Directing any customers who are sick, or who have travelled outside Canada in the last 14 days not to enter any ICBC office, and turning away customers if needed.
  • Requesting that people pay traffic tickets or other fines by phone or mail, not in person.
  • Limiting the number of people in all ICBC facilities and offices.

At Driver Licensing offices:

  • Asking COVID-19 screening questions.

At claims centres:

  • Restricting appointments and drop-in visits to urgent transactions only.

At head office:

  • Suspending walk-in service for vehicle insurance customers.

“ICBC continues to review our operations as the situation evolves to support the safety of our customers and employees, including reviewing of opportunities in which brokers can issue and renew insurance policies over the phone.

“More information will be provided on any changes to our operations as soon as possible.”

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